Skip to main content

Quota used up

Code: quota_exhausted

What you see​

The sidebar shows a red message, "Your OfficeLabs credit is used up.", your current balance, and a Top up button.

Cause​

Before each request the service checks your balance. The request is refused when your balance is used up and overage is not available to you (overage is off, you have no active subscription, or you reached your monthly cap). Usage is counted for every step of a request, not only the final answer. See Usage.

What to do​

  1. Choose Top up in the message. It opens the Account tab.
  2. Pick one of these:
    • wait for your usage to renew at the start of your next billing period,
    • change plan: see Manage your subscription, or
    • turn on overage so requests can continue up to a monthly cap you set.
  3. Send your request again.

When to contact support​

Contact support if you believe your balance is wrong (for example it shows used up right after renewal, or after you changed plan), or if you were charged and the app still refuses requests.

Use the contact page on the OfficeLabs website, and include the email address of your account, the balance the message showed, and roughly when it happened. See Collecting logs for support for where to find the files.