Rate limited
Code: rate_limited
What you see
The sidebar shows: "Please try again shortly."
Cause
The OfficeLabs service limits how many requests one account can run at the same time. The app already retries automatically, up to two more attempts a few seconds apart. The message appears only when the service still asks it to slow down after those retries. It is temporary and does not use up your plan.
What to do
- Wait a few seconds and send the request again.
- If you started several requests at once (for example in more than one document window), let them finish first.
- If it keeps happening, wait a few minutes before retrying.
When to contact support
Contact support if the message appears repeatedly during ordinary use, one request at a time, for more than a few minutes.
Use the contact page on the OfficeLabs website, and include the time it happened, what you asked the assistant to do, and the number of windows or documents you had open. See Collecting logs for support for where to find the files.